How can we help?
Email support@surgestones.com and we'll get back to you. Quick answers to the common questions are below.
Email: support@surgestones.com
It helps if you include your device (for example, iPhone or iPad model), your iOS or iPadOS version, and what you were doing when the problem happened.
How do I learn the game?
Tap How to Play on the home screen. The interactive tutorial takes about two minutes and walks you through placing, pushing and scoring on a real board. You can also read the rules summary here on the website.
New device, or reinstalled the app. Can I get my online account back?
Yes, if you signed in. On the new device, tap Play Online and sign in with the same Apple account, or the same email address, that you used before. Your display name, rating and games come back with you.
If you only ever played as a guest and never signed in, your account was stored only on the old device and can't be restored, sorry. You'll start fresh with a new one. To avoid this next time, sign in from Play Online. Your single-player stats are stored only on the device either way.
I didn't get my sign-in code
- Check your spam or junk folder.
- Wait a minute: email can take a little while to arrive.
- Check the address you typed, then request a new code. Codes expire after 10 minutes, so always use the newest one.
Still nothing? Email support@surgestones.com from the address you're trying to sign in with.
If you want your old online account removed from our server, see Delete your online account.
How do I report a bug?
Email support@surgestones.com with:
- what you expected to happen, and what happened instead;
- the steps that lead to it, if you can repeat it;
- a screenshot or screen recording, if you have one;
- your device model and iOS or iPadOS version.
How do I report a player?
In an online game, you can report your opponent from inside the app and pick a reason: an offensive name, cheating, abandoning the game, or something else. We may rename, suspend or remove accounts that break the rules for online play.
You can also email support@surgestones.com with the player's display name, roughly when you played, and what happened.
Does it work without the internet?
Yes. Single player against the bots and Pass & Play work fully offline. Only online play needs a connection.
How will the online subscription work?
Online play will be a $4.99-a-year subscription, bought and managed through your Apple Account. When it's available, you'll be able to manage or cancel it in your App Store account settings. The details are in the Terms of Use.